Support

Customer Support is a top priority for Genome Medicine. Email/web enquiries will receive a personal response within 48 hours (2 working days).

Having problems with some aspects of Genome Medicine?

Search the BioMed Central Support Knowledge Base to find answers to common questions.

Web support information pages

• Genome Medicine FAQ
• Genome Medicine Instructions for Authors
• Request a new password
• Update your email address

Email support

Please email us at info@genomemedicine.com

Telephone/Fax support

Contact us by telephone (weekdays 9am - 6pm UK time)
Customers in the UK call free on 0800 389 8136
All other customers call +44 (0) 20 3192 2009

Contact us by fax
+44 (0) 20 3192 2010

Genome Medicine customer service team

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